Returns & Refunds

Sterile product policy

Because our products are sterile and sealed for research use, we cannot accept returns of opened or punctured vials. Returns are limited to orders that arrived damaged, incorrect, or with a compromised seal.

Reporting an issue

If your order arrives damaged or incorrect, contact info@justthebac.com within 7 days of delivery with your order reference and a description of the issue. We will review the report and arrange a replacement or refund.

Refunds

Approved refunds are issued to the original payment method. Shipping is non-refundable except where the issue was caused by our error. Refund timing depends on your payment provider.

Order cancellations

Orders can be cancelled before shipment. Once an order has shipped, it cannot be cancelled, but any eligible issue can be reported under the policy above.

Contact

Questions about returns can be sent to info@justthebac.com.